FAQ

Frequently Asked Questions

I can’t find the Pirates of the Caribbean candle, do you have one?

Yes! It’s called FLUME

I’ve been disappointed before. What if it doesn’t smell like ET ADVENTURE

If you don’t completely relive the adventure we will refund your full order amount. Just message us and we will make it right.

I love you product, do you offer discounts if I want to buy multiple items?

Yes, contact us and we will work out a fair package price.

How did you get the ET scent right?

We started with the actual oil used in the attraction! Unfortunately it isn't designed to be used in products so we sent it to a lab to be analyzed then sent the results to a perfumer to be fine tuned. The result? The most accurate recreation of the ET Ride in existence.

Custom and personalized orders

We will make any custom order we can. Please contact us for more info.

Wholesale availability

Contact us for more info.

What if I don't like a product I received?

Customer satisfaction is our top priority! We offer a RISK FREE guarantee. If you don't like something for whatever reason just contact us and we will make it right!

How long do items take to ship?

We like to ship within 1-2 days but that is not always possible. Please allow up to 10 business days before contacting us.

Where is my item?

You will receive tracking information when your product ships. During these unprecedented times the USPS has been having delays. We appreciate your continued patience. 

How can I exchange or return an item?

Shoot us an email at help@parkscents.com and be sure to include your order number. 

Do you still have?

Before we were Park Scents we were ETScent. Not every product was rebranded. If you bought one of our legacy products (Such as Om, Into the Blue, or a candle not listed on our current site) and would like to reorder please visit here.