Rock Hotel Candle

We are proud to offer our RISK FREE GUARANTEE.

If you are not completely satisfied, for whatever reason, contact us and we will make it right at help@parkscents.com. Returns are subject to Postage fees

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note the name on the "Packed By" sticker when contacting help@parkscents.com. 

Exceptions / non-returnable items
Custom orders will be evaluated on a case by case basis.

Exchanges
The fastest way to ensure you get what you want is to contact help@parkscents.com. 

Refunds
We will notify you once the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Returns are subject to Postage fees